Services Available through the Ombuds Office

Sounding Board
Sometimes it helps to just talk about a situation. Go right ahead – we’ll listen.

Discussion of Possible Options
Options can be hard to see when a problem looms large. We’ll take an unbiased look at your situation and help you find choices you may have overlooked (or didn’t know were there).

Communication Coaching/Strategies
Need help figuring out how to say something to someone? We can talk about the best strategy for opening a dialogue without inflaming an already-difficult situation.

Policy Assistance
“Is there a policy that deals with . . . ?” If there is, we’ll help you find it.

Document Review
Not sure if that memo or email you plan to send is offensive? The Ombuds officer can take a look at your draft and help you convey your message in a professional manner.

Meeting Facilitation or Mediation
“Can we talk?” As a neutral party, the Ombuds Officer can help guide colleagues or students through a civilized discussion when a difficult topic must be discussed.

Shuttle Diplomacy
Sometimes a face to face conversation is just too difficult. The Ombuds Officer can communicate individually between the parties to help them resolve their conflict.

Resource and Referral Information
The Ombuds Office can help you find organizations – both on and off campus – that provide you with the assistance or service that you need.

Education and Outreach
If you or your group would like to learn more about conflict management (or related topics), contact the Ombuds Office to learn more. Services can be tailored to suit your specific needs.