Contact Us

Schedule an Appointment

To safeguard the confidentiality of the visitors we serve, our office does not offer walk-ins. Please contact us to make an appointment by filling out a secure contact form or giving us a call at 515-294-0165. 

Contact the Ombuds Office

Contact us with questions about our services, and we'll let you know how we can help.

Contacts

Please do not include any confidential information in email messages 

Phone: 515-294-0165 

Email: ombuds@iastate.edu  

Location

2012A-C Agronomy Hall 

716 Farm House Lane 

Ames, Iowa 50011

Laura Smythe

University Ombuds

Kay Mwanza

Administrative Specialist

What Happens When You Contact the Ombuds Office 

We’ll work with you to set up a meeting. Most people call or email the Ombuds Office to request an appointment. You don’t need to provide all the details about your concern – save those for your first meeting. If you are located off-campus – whether you’re in another county, another state, or another country -- the Ombuds will work with you to set up meeting arrangements that are mutually agreeable. The same holds true if you need a meeting time outside of normal business hours. If you need an accommodation to use the Ombuds Office, just tell us. 

At the meeting, we’ll discuss your issues and options. You explain your concerns, and the Ombuds will work with you to clarify the issues, share relevant information and resource ideas, and help you define your options. 

You decide what happens next. You may be ready to take action when the meeting is over – or you may want to do nothing.  The Ombuds helps you discover your options.  The decision about what to do next, if anything, is always yours. 

How to Find Us

From the Main Northwest entrance off of Farm House Lane, take the stairs to enter the double doors and proceed down the hall to the right. The Ombuds office is the second door on the left. 

From the East entrance off of Wallace Rd from Lot 45, turn left after entering Agronomy and proceed to the end of the hall. Turn left before the double doors and take the elevator to the second floor. Exit to the right and proceed down the hall, taking the first left at the mural. Proceed down the hall and take a left in front of the Northwest entrance. The Ombuds Office is the second door on the left.