The Ethical Principles and Standards of Practice that are followed by the ISU ombuds means that there are some limitations on what the ISU Ombuds Office can – and can’t -- do.

Not an office of notice
Because communication with the Ombuds Office is confidential, any information shared with the Ombuds Office does not put the University on notice of anything.

Does not formally investigate complaints or issue determinations
The Ombuds Office is a resource for informal dispute resolution. If you decide you want to use a formal dispute process like a grievance or an appeal, we’ll refer you to other offices that handle those processes

Can’t serve as your personal advocate
The Ombuds Officer is always neutral. They cannot serve as an advocate for any individual (but will advocate for fairness).

No legal advice or mental health counseling
If your situation involves legal rights and remedies, the Ombuds Officer can alert you about possible resources but cannot provide any legal advice. Likewise, visitors who may benefit from counseling will be referred to other resources for assistance in that area.

Won’t testify
The Ombuds Office does not participate or testify in formal proceedings about specific cases.